Product Support

Thank you for becoming a TimeLogic customer. With your system and annual support purchase, TimeLogic support includes:

Annual Support and the following software benefits:

• Unlimited telephone and web support
• Free routine software upgrades, including new accelerated algorithms and feature additions
• Easy access to updates and patches via our Update Notification List and FTP access.

Annual Support and the following hardware benefits:

• On-site service for minimal maintenance down-time
• Replacement parts exchange for server hardware
• Replacement parts exchange for proprietary FPGA Accelerator Arrays

Our Support Contract offers an excellent value for a combination of hardware and software engineering.

If you are operating under our annual Support Contract, please contact our Support Team via our support form.

Telephone Support
For an immediate response, call us at 1-877-222-9543 x347 to speak to a support representative.

If you do not currently have a Support Contract, contact our Sales department to establish one today.